Yes, this service is not just offered to the design professionals but available to everyone. Please contact our sales representative to let us assist you.

This service is available for professionals, businesses, or trade customers for volume orders only. Available for certain products. Feel free to reach out to us to discuss your specific requirements.

We regularly restock our inventory, although the replenishment process might take several weeks to reach our local ports. You can leave your contact details with our Sales team to receive notification once the product becomes available. Please be aware that some products might be discontinued by the manufacturer without prior notice, and in such cases, we will inform you of the discontinuation and present alternative options.

Certainly! Our technical team is ready to assist you. Please send us the product name or a photo via email to request a demonstration. Additionally, we offer site installation services with applicable charges. Specific criteria, including ceiling height, electrical supply availability, and site location within Metro Manila, will apply.

All orders are now shipped free within Metro Manila Region. For shipment outside of Metro Manila, the costs vary on the location and quantity of the order.

Most of the goods will be delivered in 6 - 8 weeks after receiving your order and payment. For certain customized items it may require longer delivery time due to the factory production. Our sales representative will contact you to confirm the actual lead time with you.

Yes, once your order is being shipped. You will receive an email with a tracking link. This link sends you to a page on which you can follow the status of your shipment.

Yes, you may cancel and request a refund, with a processing time of 20 days.

The warranty period by default is 2 years. Light bulbs and batteries do not come with warranty.

If a product breaks down or shows another failure, during a normal – prescribed by the manufacturer – usage and maintenance, and this within the warranty period (usually 2 years), this will be covered by warranty.

Inform us by email about the faulty product. Be sure to mention your customer number, the invoice number and the article number(s) in the mail. In most cases the article will have to be sent back to the supplier/manufacturer for inspection/repair/exchange.

Please also send us photos of where the flaws are located. Our customer service will then process this problem as quick as possible and will update you about the steps that have to be taken.

Inform us by email what the problem is exactly. Be sure to include your customer number, the invoice number and the article number(s) in the mail. Please also send us photos of where the flaw(s) is/are located. Our customer service will then process this problem as soon as possible and will inform you of which steps you need to undertake.

Attention: If it concerns a damaged or defective article, please do not immediately throw it away. Please keep it safe, it can serve as proof for obtaining a new item.

You may choose to cancel your custom order, but this depends on the current status of your order. Please contact your account manager for guidance, and refer to our Returns & Refunds policy for more detailed information.

Absolutely! You can return the item to us for inspection and approval within seven (7) days from the date of receipt or pickup. Returned items must be in their original condition, unaltered, free of scratches or damages, and in the original packaging. Once approved, the amount will be converted to store credits under the same account, with a 3% deduction for credit card charges.

We understand and regret the situation. For custom orders, cancellation must be communicated in writing via email. If a down-payment has been made and production has started, it may not be refundable. Contact your sales representative promptly for the status of your order.

We apologize for the inconvenience. Take photos of the defective item and return the item to us for inspection and approval. If approved, you can choose a replacement product or a refund.